Ensure the Ethernet cable is properly attached to the MicroCell. Move the MicroCell to within 3 feet of a window with a clear, unobstructed view of the skyД®nsure you are using a 3G device from AT&T Ensure the wireless phone has the MicroCell indicator Ensure 3G LED is on MicroCell solid green Ensure 3G connectivity is enabled on your 3G wireless phone Make a test call to another wireless phone and/or home phone Access data features from your wireless phone Restart the wireless phone by powering down and powering up or by removing and reinstalling the battery. I cannot get my MicroCell to activate in my basement Power off and on the router/modem/gateway/PC in the order outlined in the Getting Started Guide.If not, unplug and plug back in Ethernet cable from 3G MicroCell to broadband router/modem/gateway and remove power cord for MicroCell and reinstall to restart. Restart the wireless phone by powering down and powering up or by removing and reinstalling the battery.Check online site (and enter the correct cell number in Approved User List under the Manage AT&T 3G MicroCell Settings link.Go online and ensure you have successfully completed the Activation Process at An activation text message and/or email will also confirm successful activation.

Ensure you are using a 3G wireless device from AT&T and its 3G radio is turned on. If not solid green, unplug power cord from MicroCell and plug it back in to restart. Wireless phone doesnвЂ™t display AT&T MicroCell or AT&T M-Cell (iPhone) or cannot connect with AT&T MicroCell Д¬heck the 3G MicroCell for solid green 3G LED indicator. Common Troubleshooting Steps Advanced In-Home Equipment Troubleshooting Click on the appropriate link below to go to that section: There are two sections to choose from depending on your needs. Check the troubleshooting steps before contacting AT&T 3G MicroCell Customer Care at 800.331.0500. Possible problems and troubleshooting steps for your AT&T 3G MicroCellв„ў are described below.

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